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SUPPORT

E-hong always place the service to be the first place. Service is not limited to pre-sales but after sales. We value after-sales more because it can reflects the culture and altitude of one company. For service, we think no best, only better!

E-hong promise to offer the following support to all the customers:

1. Timely and professional reply on various inquiry or consultation from customers. Just provide the most suitable solution instead of the costly one.

2. Handle with all the possible issues during declaring and clearing customs. We have rich experience in dealing with various international trade matters.

3. Technical support, including but not limited to installation guidance. We also pay much attention to the innovation.

4. After-sales service: give response and solution at the first time once we get claim from customers, normally within 12 hours.

5. We also can provide customers with valuable industry information, to have them grab the best opportunity to win in the market.